For support agents
AI overlay for customer support tickets
A menu-bar assistant that reads the ticket on screen, pulls the right knowledge base answer, and drafts the reply in your voice. It never logs into Zendesk or Intercom, and it never shows up to your customer.
**Whisply is the original AI overlay for support agents on Mac.** It reads the ticket on screen, finds the matching KB article, and drafts the reply via a Cmd+Return hotkey.
- Reads the ticket directly on screen via Screen Recording permission, no Zendesk or Intercom integration required, no API token to provision.
- Drafts the reply in the agent's own voice, then types it into the response box through Computer Use on Pro Undetected.
- Lives in the menu bar and opens on Cmd+Return, so the queue dashboard, the KB tab, and the customer history stay exactly where they are.
Whisply ships with system-level content protection on by default, which means the overlay panel stays out of Zoom screen share, Loom recordings, and most QA-coaching screen captures. A team lead reviewing a recorded ticket walkthrough sees the agent's screen and nothing else.
Where it breaks customer support tickets
- Forty-tab knowledge base sprawl. The right article exists, but searching for it across Notion, Confluence, Google Docs, and the public help center costs ninety seconds of every reply.
- Drafts that sound like a vendor brochure. Generic AI reply suggestions get flagged by QA for being off-brand, too formal, or missing the warmth your team is hired for.
- Helpdesk integrations that need IT approval. Trying a new AI tool means provisioning OAuth, getting a security review, and waiting two sprints before you can test it on real tickets.
- An assistant panel that shows up on QA recordings and coaching screen shares, turning a personal productivity tool into a policy conversation with the team lead.
- Constant copy-paste between the ticket, the macro library, and the reply box. Every paste is a chance to send the wrong customer's name or the wrong account ID.
How Whisply handles each
- Forty-tab knowledge base sprawl
- Ask the overlay a plain-English question with the relevant KB doc, Notion page, or runbook open in any window. Whisply reads what is on screen through Screen Recording permission and returns the answer phrased for the ticket in front of you, no search bar required.
- Drafts that sound like a vendor brochure
- Steer the draft with one-line instructions like 'match my last three replies for tone' or 'shorter, lead with the fix.' The overlay rewrites in your voice instead of a templated AI tone, and you can iterate without leaving the ticket.
- Helpdesk integrations that need IT approval
- Whisply does not integrate with Zendesk, Intercom, Freshdesk, or any other helpdesk. It reads the screen the agent is already looking at. No OAuth scope, no API token, no security review. Install it on your Mac and start the next ticket.
- Assistant panel showing up on QA recordings
- System-level content protection is on by default. The overlay panel stays out of Zoom screen share, Loom captures, and the screenshot tools most QA platforms use. The reviewer sees your helpdesk and cursor, nothing else. Details on /undetectability.
- Copy-paste errors between ticket, macro, and reply box
- On Pro Undetected, Computer Use through the Accessibility permission types the approved draft directly into the reply box. You confirm before sending. No clipboard hops, no risk of pasting customer A's account ID into customer B's ticket.
What an AI overlay actually changes about a support shift
A support shift is a long sequence of small context switches. Read the ticket, switch to the knowledge base, search for the article, copy the relevant paragraph, switch back, rewrite it in your tone, paste, send, next ticket. The work itself is not hard. The friction between the steps is what burns the day.
Whisply sits in the menu bar and watches whichever window is in front. When the Zendesk ticket is on screen, it already knows what the customer is asking. Hit Cmd+Return and ask for the refund-policy phrasing, the SSO troubleshooting steps, or a softer rewrite of the draft you typed at 4:47pm on a Friday. The answer appears in a panel over the ticket. The ticket window never moves.
Because the overlay reads the screen instead of integrating with the helpdesk, it works the same way on Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Help Scout, Front, Gorgias, Kustomer, or a Gmail shared inbox. No admin has to provision an OAuth scope. No security review has to happen before you try it.
Knowledge base lookup without the tab graveyard
Most agents end a shift with twenty browser tabs open and no memory of which one had the answer. Whisply replaces the search-and-tab dance with a question. Type 'what does our SLA say about weekend response times on Pro plans' and the overlay reads what is on screen, holds the ticket context, and gives back the answer phrased for the customer in front of you.
If your team keeps internal macros in a Notion page or a Google Doc, open that page once and ask the overlay to pull the closest matching macro. It treats the visible document as context the same way it treats a ticket. The macro library does not need an API. The KB does not need a connector. Whatever is on screen, the overlay can read.
Drafting in the agent's voice, not a corporate template
Generic AI reply tools produce text that sounds like a vendor brochure. Customers notice. Senior support leaders notice harder. Whisply lets you steer the draft with one-line instructions. 'Match my last three replies for tone.' 'Shorter, no opener, lead with the fix.' 'Apologize once, then move to the resolution.' The draft adjusts.
On Pro Undetected, Whisply uses Computer Use through the Accessibility permission to type the approved draft directly into the reply box. You read it, edit the one phrase you want different, and hit send. The keystrokes look like yours because they are arriving through the same input layer your keyboard uses.
Private to the agent during QA screen shares and coaching calls
Support orgs record a lot of screens. New-hire ramp recordings. QA audits. Side-by-side coaching where a senior agent watches a junior agent work a ticket queue over Zoom. In every one of those settings, an AI overlay that shows up on the recording becomes a problem the org has to decide how to handle.
Whisply turns that decision off. Content protection is on by default, so the overlay panel stays out of Zoom screen share, Google Meet presentations, Loom captures, and the screenshot tools most QA platforms use. The reviewer sees the helpdesk, the ticket, and the cursor. They do not see the assistant. The agent gets the help. The recording stays clean. See /undetectability for how the system-level protection works.
What gets faster in week one
The first thing most agents notice is the time spent rewriting customer-facing language. A draft that used to take two minutes to soften and shorten now takes fifteen seconds with one instruction to the overlay. Across a 60-ticket shift, that compounds into roughly an hour back.
The second thing is the depth of the answer. When you can ask the overlay to scan a long internal runbook and pull only the steps that apply to this specific customer's tier and region, you stop sending the half-answer that triggers a follow-up ticket. First-contact resolution moves. So does CSAT, slowly, in the direction every support lead wants it to move.
Setup for customer support tickets
- 1
Install Whisply on the support agent's Mac
Download from /download. macOS 13 Ventura or later, Apple Silicon or Intel. Sign in once. The app installs into the menu bar and opens on Cmd+Return from anywhere on the system.
- 2
Grant Screen Recording permission
macOS will prompt on first launch. Approve in System Settings, Privacy and Security, Screen Recording. This is what lets Whisply read the ticket text, the KB article, and the response box you have on screen, so you do not have to copy-paste context into a chat window.
- 3
Open the helpdesk and the KB side by side
Zendesk, Intercom, Freshdesk, HubSpot, Help Scout, Front, Gorgias, Kustomer, or a Gmail shared inbox on one side. Notion, Confluence, Google Docs, or the public help center on the other. Whisply reads whichever window is in front when you summon it.
- 4
Summon the overlay on a real ticket
Hit Cmd+Return with the ticket on screen. Ask for the matching KB answer, a draft reply in your tone, or a rewrite of the response you already started. The overlay panel opens above the ticket without moving the helpdesk window.
- 5
Upgrade to Pro Undetected to type the draft for you
Pro Undetected at $44.99/month annual or $149.99/month adds Computer Use through Accessibility permission. Approved drafts get typed directly into the reply box, so you stop copy-pasting between the assistant panel and the helpdesk.
Related questions
Does Whisply integrate with Zendesk, Intercom, or Freshdesk?
No, and that is the point. Whisply reads the ticket through Screen Recording permission on your Mac, the same way you read it. There is no OAuth flow to set up, no API token to provision, no admin approval to wait on. It works on Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Help Scout, Front, Gorgias, Kustomer, and a Gmail shared inbox the same way, because the input is the screen, not an integration.
Can my customer tell I am using an AI assistant?
No. Whisply runs entirely on your Mac, lives in the menu bar, and shows up only on your screen. It does not join the conversation, it does not announce itself, and it does not put a bot in the customer's view. The customer sees your reply in the helpdesk the same way they always have.
Will the overlay show up on QA recordings and coaching screen shares?
No. System-level content protection is on by default, so the Whisply panel stays out of Zoom screen share, Google Meet presentations, Loom captures, and the screenshot tools most QA platforms use. The reviewer sees your helpdesk, the ticket, and the cursor. The assistant panel is private to you during the recording. Full detail is on /undetectability.
Can Whisply draft the reply in my voice instead of a generic AI tone?
Yes. Steer the draft with one-line instructions. 'Match my last three replies for tone.' 'Shorter, no opener, lead with the fix.' 'Apologize once, then move to the resolution.' The overlay rewrites until the draft sounds like you. On Pro Undetected, it will also type the approved draft directly into the reply box through Accessibility permission, so you stop copy-pasting.
Does Whisply work with internal knowledge bases in Notion or Confluence?
Yes. Open the Notion page, Confluence article, Google Doc, or internal runbook in any window. Hit Cmd+Return and ask a question. Whisply reads whatever is on screen, holds the ticket context from the helpdesk window, and returns the matching answer phrased for the customer. The KB does not need an API or a connector.
How much does Whisply cost for a support agent?
Free tier covers core overlay features with daily message limits. Pro is $11.99 per month on annual billing or $19.99 monthly and lifts the limits. Pro Undetected at $44.99 per month annual or $149.99 monthly adds Computer Use, which is what types drafts directly into the reply box. Models are included, there are no API keys to bring.
Will my IT team flag this as a risk?
Whisply runs locally on macOS 13 Ventura or later, asks for Screen Recording, Microphone, and on Pro Undetected, Accessibility permissions through standard macOS prompts. It does not require an OAuth scope on your helpdesk, does not connect to your CRM, and does not store ticket content on a vendor server in the way an integrated AI add-on would. That is usually an easier conversation, not a harder one.
Try Whisply free.
Mac only. macOS 13 or later. No bot in your calls.